From discovery workshops through to go-live and beyond, the GMCS team partners with your institution to ensure Themis delivers lasting value — on time and on budget.
Our proven methodology has guided institutions of all sizes through successful Themis implementations with minimal disruption to day-to-day operations.
Stakeholder workshops to map processes, define scope, and align on success criteria.
Detailed functional specification and system configuration blueprint tailored to your institution.
Themis configured and integrated with your existing systems; data migration completed and validated.
User acceptance testing with your team, plus role-based training for all staff groups.
Managed cut-over with GMCS engineers on-hand; hypercare period to stabilise operations.
Dedicated account management, helpdesk, and a regular release cycle of new features.
Every institution is different. Our implementation approach is flexible by design — drawing on deep sector experience to configure Themis around your workflows rather than forcing you to adapt to the software.
We run implementations on an agile, sprint-based cycle with frequent milestone reviews, so stakeholders always know where the project stands and surprises are minimised. Platform engineering and development is delivered in partnership with NR3 Ltd, our nearshore MSI partner — ensuring deep technical capacity across implementations of any scale.
Average time to go-live for a mid-size institution is 6–9 months. Our largest deployment spanned 14 faculties and 220,000 person records.
A well-configured system only delivers value if your people can use it confidently. GMCS designs training programmes around the distinct needs of registry staff, finance teams, academic leads, and executive users.
All training materials are kept current with each platform release and are available in our online learning portal for ongoing staff onboarding.
Institutions typically report 85%+ staff confidence scores after initial training. We track adoption and re-train where engagement is low.
Our support model is built around a long-term partnership. You'll have a named account manager who understands your institution, proactively flags issues, and helps you plan for upcoming academic year changes.
Critical infrastructure means critical support. Our helpdesk is staffed throughout the Irish academic calendar, with escalation paths for P1 incidents that ensure fast resolution at exam time, enrolment peaks, and board reporting periods.
Helpdesk availability aligns to the Irish academic calendar with extended hours at peak times — enrolment, exams, and board reporting periods.
Every Themis support contract includes defined, measurable response and resolution targets. No vague promises — just clear commitments.
Response:
System unavailable or major functionality impaired, affecting multiple users. Resolution target: 4 hours.
Response:
Significant module impairment with business impact. Resolution target: next business day.
Response:
Non-critical issues with workaround available. Resolution target: 5 business days.
Response:
Cosmetic issues, queries, and minor enhancement requests. Addressed in the next scheduled release.
* P1 and P2 tickets must be coupled with a phone call to the support desk to trigger the SLA. Escalation to specialist engineering and management occurs based on priority, duration, and impact.
The GMCS team didn't just deliver software — they became genuine partners in our digital transformation. Their implementation approach was rigorous but flexible, and the ongoing support has been exceptional. Every time we've had an urgent issue at exam time, they've been there.
Whether you're beginning to evaluate a new SIS or ready to move to procurement, our team is happy to have an open, no-pressure discussion about your requirements.